The Workers Compensation Board ("WCB") recognizes that individuals with disabilities can face barriers that hinder their ability to access the goods and services the WCB provides. The WCB is committed to identifying, removing and preventing these barriers so that all individuals who seek to access WCB goods and services can do so in a manner that allows them to maintain their dignity and independence.
The purpose of this policy is to outline the steps the WCB will take to identify, remove and prevent barriers that inhibit people with disabilities from accessing WCB goods and services. This policy is designed to comply with the WCB's obligations under the Customer Service Standard Regulation made under The Accessibility for Manitobans Act ("AMA").
|20.20 Accessible Customer Service|