Worker claim process

What to expect during the claim process

Once you have reported your injury, you will be given a claim number and the name and telephone number of the adjudicator who will handle your claim. The adjudicator is the WCB staff person who will work with you on your claim and the person you should call if you have any questions.

If you have to pay for any medication or other expenses related to your injury, keep your original receipts and advise your adjudicator. The WCB may cover these expenses.

Here are the steps during the worker claim process.

Claim decision

Information will be gathered from you, your employer and your healthcare provider. This information is used to decide whether to accept or deny the claim. The length of time it takes to make a decision can depend on the complexity of the claim and the availability of information. We will contact you if more information is required.

Benefit calculation

Workers compensation is funded by employers to so that you receive the benefits you are entitled to when you experience a workplace injury or illness. Your workplace must also pay you for the full day you were hurt at work, not just up to the time of your injury.

If you claim benefits, such as wage loss benefits, healthcare treatment or prescription costs, the WCB will determine what is covered.

For more information, please see Worker benefits.

Return to health and work

If you’re missing time from work, we will assist you to return to safe and suitable work. Follow these steps while you recover from your injury.

1. Follow your healthcare provider’s treatment plan

Take your medication, participate in any physical rehabilitation programs prescribed to you and go to all of your appointments. An active recovery is the best way to get back to health and work in a timely manner. Your WCB benefits may be stopped if you aren’t following your doctor’s treatment plan after being hurt at work.

2. Keep in contact with your employer

Keeping in touch can help make your return to work easier. Let your supervisor know how your recovery is going and when you may be able to return to work.

3. Stay in touch with the WCB

Stay in touch with your WCB representative to let them know of any changes in your injury, how you are recovering and when you return to work.

Learn more about a return to work program.