Worker claim process

What to expect during the claim process

Regardless of the way you choose to report your injury, the claims intake cycle follows a similar process.

If you report your injury via ...	What happens
Calling the Claims Service Centre	You'll be given a claim number and the name and phone number of the adjudicator assigned to your claim.
WCB Worker Connect app, Worker Online Incident Report, in-person, mail or fax	It may take up to 2 business days to create a new claim in the system. While we strive for same-day creation, this may not always be possible due to the volume of claims we receive. The WCB Worker Connect app will notify you once your claim has been created. You'll be able to access your claim number, name and phone number of the adjudicator assigned to your claim. You can also call the Claims Service Centre to get this information.

If you report your injury via ...

What happens

Calling the Claims Service Centre

You'll be given a claim number and the name and phone number of the adjudicator assigned to your claim.

WCB Worker Connect app, Worker Online Incident Report, in-person, mail or fax

It may take up to 2 business days to create a new claim in the system. While we strive for same-day creation, this may not always be possible due to the volume of claims we receive.

The WCB Worker Connect app will notify you once your claim has been created. You'll be able to access your claim number, name and phone number of the adjudicator assigned to your claim.

You can also call the Claims Service Centre to get this information.

The adjudicator is the WCB staff person who will work with you on your claim and who you should call if you have any questions.

If you have to pay for any medication or other expenses related to your injury, keep your original receipts and advise your adjudicator. The WCB may cover these expenses.

Here are the steps during the worker claim process.

Claim decision

Information will be gathered from you, your employer and your healthcare provider. This information is used to decide whether to accept or deny the claim. The length of time it takes to make a decision can depend on the complexity of the claim and the availability of information. We will contact you if more information is required.

Benefit calculation

Workers compensation is funded by employers to so that you receive the benefits you are entitled to when you experience a workplace injury or illness. Your workplace must also pay you for the full day you were hurt at work, not just up to the time of your injury.

If you claim benefits, such as wage loss benefits, healthcare treatment or prescription costs, the WCB will determine what is covered.

For more information, please see Worker benefits.

Return to health and work

If you’re missing time from work, we will assist you to return to safe and suitable work. Follow these steps while you recover from your injury.

1. Follow your healthcare provider’s treatment plan

Take your medication, participate in any physical rehabilitation programs prescribed to you and go to all of your appointments. An active recovery is the best way to get back to health and work in a timely manner. Your WCB benefits may be stopped if you aren’t following your doctor’s treatment plan after being hurt at work.

2. Keep in contact with your employer

Keeping in touch can help make your return to work easier. Let your supervisor know how your recovery is going and when you may be able to return to work.

3. Stay in touch with the WCB

Stay in touch with your WCB representative to let them know of any changes in your injury, how you are recovering and when you return to work.

Learn more about a return to work program.