(phone ring)
Thank you for calling the Workers Compensation Board. My name is Mary, how can I help you today?
Good morning. My name is Alejandro Cruz and I would like to file a claim.
Do you have a worker’s claim number, Alejandro?
No, I don’t. It is my first time calling WCB.
Okay. Have you filled out a Worker’s Incident Report at your workplace yet?
No, I haven’t. I think that I will need an interpreter because English is not my first language.
No problem. What language do you speak?
I speak Spanish.
Okay. I am going to place you on hold so that I can get an interpreter to join our conversation.
Okay. I will wait for the interpreter. Thanks.
Alejandro? I have Luis on the phone with us.
I will ask you questions in English and Luis will translate them into Spanish.
Then, you can answer in Spanish and Luis will let me know your response. Do you understand?
Hi Alejandro. My name is Luis and I am a Spanish interpreter.
Mary will ask you questions in English and I will translate them into Spanish.
Then, you can answer in Spanish and I will let Mary know your response. Do you understand?
Hi Luis. Yes, I understand. Thank you.
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