Submitting invoices

This section provides an overview of submitting invoices through the eHealth Portal, including instructions on how to create invoices for initial assessments, follow-up visits and other services. You’ll also find information on invoicing for treatments, managing overpayments and reviewing past invoices.

How to submit invoices

When an initial report is submitted, invoices for the initial assessment or visit and reporting fee are automatically generated. If acupuncture was performed, the therapist must indicate it in the initial report. A reporting fee is automatically generated when a progress/discharge report is submitted.

To submit invoices for a visit:

Click Record visit in the menu.
Select the visit type based on all services provided (e.g., with or without acupuncture).
The system will generate applicable invoice items based on your selection.

Example: Selecting Multi-site visit will create invoices for multi-site treatment, subsequent visit and acupuncture (if applicable).

Submitting invoices for other visits

To create an invoice for phone consultations, narrative reports, alternative treatments or approved equipment, click the $ symbol on the left-hand side of the claim landing page.

Billing for a phone consultation	Billing for other expenses
Provide the treating therapist’s name Indicate the duration in five-minute increments Enter the date of consultation as the service date Indicate the amounts	Provide a brief description of the items being invoiced Indicate the quantity Enter the service date when the items were provided Indicate the amount

Billing for a phone consultation

Billing for other expenses

Provide the treating therapist’s name

Indicate the duration in five-minute increments

Enter the date of consultation as the service date

Indicate the amounts

Provide a brief description of the items being invoiced

Indicate the quantity

Enter the service date when the items were provided

Indicate the amount

* Rates for narrative reports and phone consultations will be paid in accordance with the applicable agreement between the WCB and the Manitoba Physiotherapy Association. All other amounts submitted will be subject to the discretion of the WCB.

Types of invoices available

When you submit a report or visit in the portal, the system automatically creates invoices based on your submissions.

After you’ve submitted an invoice, it will appear in the Recent payments tab under Claims or the clinic’s Payment history menu.

A portal submission for:	Create invoices for:
Initial report	Initial report fee, initial visit, acupuncture tray fee (if applicable)
Progress/discharge report	Progress/discharge report fee
Progress/discharge with request for additional treatments	Request for additional treatment report fee
Subsequent visit	Follow-up visit
Subsequent visit with acupuncture	Follow-up visit, acupuncture tray fee
Multi-site visit	Follow-up visit, multi-site treatment fee
Multi-site visit with acupuncture	Follow-up visit, multi-site treatment fee, acupuncture tray fee
No show or cancellation	Not applicable
Sundry items	Each sundry item

Acupuncture tray fee

Acupuncture treatments must be indicated on the initial report or selected when recording a visit. If acupuncture was missed, report an overpayment for the original invoice and resubmit the correct one, including acupuncture.

Submit invoices on time

Submit invoices as soon as possible after the visit. Avoid batching and submitting invoices on a bi-monthly or monthly basis, as this can delay payment processing.

Report an overpayment

On the claim landing page, click the X to report an overpayment or invoice error. Requests are reviewed within two business days.

Review past invoices

To check if you have already billed the WCB for a service, click Payment history in the eHealth portal home page. Each tab details the type of expenses that have been submitted. Use the filters provided to find the details you are looking for. 

More information

For a complete guide to using the eHealth Portal, download the user guide.

Contact

For more information about the eHealth Portal, contact the WCB Service Desk.

Email: ServiceDesk@wcb.mb.ca
Phone (Winnipeg): 204-954-4321 ext. 4573
Toll-free phone: 1-855-954-4321 ext. 4573