Frequently asked questionsLooking for answers about the eHealth Portal? This guide covers everything you need to know about submitting invoices, tracking payments, correcting errors and managing billing for physiotherapy services. How do we transition from paper to the eHealth Portal? To ensure a smooth transition to the eHealth Portal, follow these steps: Complete and submit any paper reports that you’ve started by mail, fax or courier. Invoice the associated report fee or initial visit using the same method. Do not duplicate invoices. Paper invoices already submitted will be processed. Resending them through the eHealth Portal may cause delays or overpayments. Transition fully to the eHealth Portal as soon as possible. Using both paper and digital methods can create confusion. Therapists must submit their own reports through the eHealth Portal. Submission confirms agreement with the report’s content, replacing a signature. The submitter’s user ID will appear on the report. How often should we log into the eHealth Portal? All WCB requests for reports will be sent to the clinic via the eHealth Portal. Log in daily to check the Reports in Progress tab for WCB requests, as no other notifications will be made.Manage this tab by deleting any reports you won’t complete and submit to the WCB. You will be prompted to select a reason for deleting the request. Will my work be saved if my session times out? No, any unsaved work will be lost after 30 minutes of inactivity. Always save before exiting the application or leaving your workstation. How often should we submit reports, visits and invoices? Submit invoices as soon as possible after the visit. Delaying submissions or batching them on a bi-monthly or monthly basis may slow processing and delay payments. Do we need to print or save reports submitted via the eHealth Portal? Yes. While the eHealth Portal retains copies of submitted reports, access is not always guaranteed. Establish a process to save copies, such as paper or electronic, in your own file retention system. Refer to the user guide for instructions on printing or saving reports. How do we maintain user access to our clinic's eHealth Portal account? To maintain security, assign an administrator, such as an owner or office manager, to oversee user access. The administrator must complete the registration form and email it to ServiceDesk@wcb.mb.ca to register users. Once registered, verify that all users receive their login details, can access the portal and have the correct permissions.To add, modify, or remove users, the administrator must complete this form and submit to ServiceDesk@wcb.mb.ca.Remove access immediately when an employee or therapist leaves the clinic. User IDs and passwords should never be shared, as the logged-in user is responsible for all submissions. How can I update the "Therapist Information" drop-down menu? The therapist’s name, type and registration number must be entered correctly on their first eHealth Portal submission. This information will appear in the clinic’s drop-down menu for future submissions.If an error was made, select Other on the next submission and enter the correct details. The incorrect entry will automatically be removed from the drop-down list after 45 days of inactivity. What should I do if incorrect information was submitted on a report? If you submitted a report with errors, email ServiceDesk@wcb.mb.ca with the claim number, report name, submission date and details of the error. How do I access a report with the status "In Edit"? A report marked as “In Edit” means another user is working on it or has not exited/saved it. To unlock and return the report to “Draft” status, click the lock icon. How can I find a client's WCB claim number? To submit a report via the eHealth Portal, you must have the worker’s claim number. Reports and invoices cannot be submitted without it. Click Manage Patients, then go to the Search WCB Claim tab. If the worker provides their claim number, enter it directly. If they don’t have it but have reported a claim, search using their last name, year of birth and date of incident. If multiple claims appear, verify the worker’s details before selecting the appropriate claim. Click the Date of Incident hyperlink. If you cannot locate the worker’s claim, there may not be one initiated yet. Encourage the worker to contact the WCB to start a claim before their scheduled treatments. They can do so by contacting the Claims Service Centre. If a claim number is unavailable at the time of the initial assessment, you can submit the initial report and related invoice on paper to avoid delays. More informationFor a complete guide to using the eHealth Portal, download the user guide.ContactFor more information about the eHealth Portal, contact the WCB Service Desk.Email: ServiceDesk@wcb.mb.caPhone (Winnipeg): 204-954-4321 ext. 4573Toll-free phone: 1-855-954-4321 ext. 4573 Related linkseHealth PortalWCB Billing GuideHealthcare provider information
