Invoices and fees

Learn how to submit invoices, receive payments and sign up for direct deposit to ensure timely processing. This page also covers billing for medical aid services, including preapproval requirements for certain treatment. Please note that prior to submitting an invoice, you must have a valid WCB account. Visit Create a WCB provider account to learn more.

How to submit an invoice

To ensure your payment is processed quickly, you must include the following information on your invoice or on the appropriate WCB billing form, which you can access here.

Invoice date
Service provider/clinic information (WCB account number, account name, physical address and phone and fax number)
Patient information (claim number, date of birth, name, mailing address, telephone number, PHIN, date of incident and area of injury)
Date of service (initial and subsequent visits)
Tariff/service codes, description of services and applicable fees

Missing information may delay payment. Physiotherapists who are registered for the eHealth portal can submit completed invoices and forms through the portal. For physiotherapists who are not registered for the eHealth Portal and would like more information, please visit the eHealth Portal page.

Submit invoices promptly

To ensure quick processing, invoice the WCB immediately after service or on a regular schedule (e.g., bi-weekly, monthly). If you resend an invoice or WCB billing form, please write “resubmission” on the invoice.

Late invoices

The WCB will not process invoices submitted more than 12 months after the goods or services were provided to the worker, or after the medical report was submitted to the WCB.

GST

WCB operates under the Provincial Crown for GST/HST purposes. As a result, the WCB is exempt from paying GST/HST on goods and services. Our GST/HST exemption number is 107863847RT0013.

Processing and payments

Payments are processed in the order they are received. Remittance statements are issued with payments on the fifteenth and second-last business day of each month. If you receive payments via direct deposit, a remittance statement will be mailed. Remittance statements can also be generated on demand through the physiotherapist eHealth portal.

Direct deposit

Sign up for direct deposit to receive your payments faster. Complete the form to have your payments automatically deposited into your account.

Fees

Medical aid fees are set under the WCB’s legislative authority. After treating an injured worker, you can bill the WCB as outlined in the WCB Service Code Manual. Some services, such as physiotherapy, chiropractic, pain management and surgery require preapproval before billing.