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Report a workplace injury online

The Online Incident Reporting System is a secure Internet application providing you with immediate access to WCB Incident Report forms, 24 hours a day, seven days a week. These forms are completely electronic, easy to use and “smart” – as you fill out your information onscreen, your form changes according to your answers to make it even easier to complete the information required.

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Online Incident Reporting System FAQs

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The Online Incident Reporting System also alerts you to incidents in your workplace you might not otherwise be aware of. When the WCB hears about an incident from an injured worker or their healthcare provider, we begin an incident report for you. At the same time, we e-mail you about the incident, allowing you to monitor the situation so you can fill out the rest of the form yourself and ensure the accuracy of the information.

Only completed forms can be submitted to make processing faster without follow-up phone calls. If you don’t have all the information you need, just save your form in the platform until you do.

The WCB Claims Online System Guide has more detailed information about the online system and how submit a claim.

For security purposes, a single individual from your organization should be responsible for registering all your system users, becoming the official System Security Administrator. When you contact the WCB Technical Support Team to register other users from your organization, you will be asked to confirm their authorization to view all WCB claim information.

You will also need to provide the following information: 

  • the WCB Account Number 
  • the WCB Industry Code and corresponding WCB Rate 
  • the last reported annual estimated payroll 
  • the e-mail address for the Incident Report contact in each firm (used to notify you in case a claim that involves your organization is initiated by another party) 
  • a challenge-response phrase  
  • to ensure account security, the WCB Technical Support Team will develop a challenge-response mechanism when you register. This way, if you should ever forget your password or need to confirm your authorization, you will be able to use a unique phrase to identify yourself

This information is required to confirm that you are an authorized staff person from your organization, and to make the registration process proceed more smoothly. The required WCB Account Number, Industry Code and corresponding WCB Rate can be found on:

  • your account statement 
  • annual payroll form 
  • rate letter 

When you have your information collected, phone the WCB Technical Support Team at 204-954-4803 in Winnipeg or toll free in Canada at 1-866-751-9245. A WCB Technical Support Team member will help you register all the users for your organization. 

At the completion of the registration process, a WCB Technical Support Team member will phone you with individual User IDs and passwords for each of the users.

Before you register, you may want to check with your System Administrator to make sure your system is compatible with the Online Incident Reporting System. Your system needs to include: 

  • Microsoft Internet Explorer 8.0
  • JavaScript enabled on your web browser
  • Cookies enabled on your web browser* 
  • A valid Internet account
  • Minimum 800 x 600 display resolution (though 1024 x 768 display resolution is recommended).

* The Online Reporting System only uses session cookies. No application information is stored on your hard drive without your consent.

If you require claim-related assistance with the Online Incident Reporting System, please contact the Claims Service Centre at 204-954-4321 in Winnipeg or toll free at 1-855-954-4321. The Claims Service Centre is available to you Monday to Friday, 8 AM to 7 PM.

If you require technical assistance with the Online Incident Reporting System, please contact the WCB Technical Support Team at 204-954-4573 in Winnipeg or toll free at 1-855-954-4321, ext. 4573. The WCB Technical Support Team is available to assist you from Monday to Friday, 8 AM to 7 PM (except on statutory holidays). 

FAQs

No signature is required. Signature authority is verified during the registration process.

Absolutely! The Online Incident Reporting System is only one method for communicating information to WCB.

WCB’s Online Incident Reporting System is available 24 hours a day, seven days a week.

To update user information, your organization’s Security Administrator will need to advise the WCB Technical Support Team at 204-954-4573 in Winnipeg or toll free at 1-855-954-4321, ext. 4573.

For security purposes, you must change your password on your initial login and every 12 months afterwards. You may also change your password anytime you want.

To change your password:

  • Check the ‘Change Password’ box on the Log on screen. The Change your password screen will display.
  • In the ‘Current Password’ field, enter your current password.
  • In the ‘New Password’ and ‘Re-enter New Password’ fields, enter your new password.
  • If you have entered an invalid password, an error message is displayed at the top of the screen.

Contact the WCB Technical Support Team at 204-954-4573 in Winnipeg or toll free at 1-855-954-4321, ext. 4573. The WCB Technical Support Team is available to assist you from Monday to Friday, 8 AM to 7 PM (except on statutory holidays).

Refer to Report a workplace injury online for step-by-step instructions and system requirements.

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