Claim transaction statements

If your worker has an open claim with the WCB, you will receive a Claim Transaction Statement (CTS) every month the claim is active. The CTS gives an overview of all your current claim costs.

If your worker does not have an open claim, you will not receive the CTS. 

The CTS gives you all the information related to your active claims. 

 If an injured worker needs medical aid, you will see the cost appear on the CTS. The CTS can also tell you whether your current claim costs will be used to set your rates in the future. 

Costs for closed claims

Costs for claims can appear on your transaction statement up to one year after they have been closed because of billing schedules. As a result, costs for treatments may appear after the treatment has been completed and the claim is closed. 

In some instances, a cost might also appear on your CTS after a claim has been closed because a worker has qualified for the Permanent Partial Impairment Award (PPI). You won’t see this cost on your CTS until after the worker has had the chance to recover as much as possible. There is a minimum wait time of one year after the injury or surgery for a worker to be considered for PPI. 

Costs for denied claims

If you see a cost on your CTS for a denied or disallowed claim, this is likely the cost of collecting the information needed to review the claim and reporting fees from healthcare providers. 

Denied claims costs are generally not part of the rate-setting process and should not affect your future premiums. Please refer to your CTS to see if the cost will be used to determine your rates. 

I was notified of a claim for a worker who is not my employee. 

If you were notified about a claim for someone who does not work for you, this could be for one of the following reasons.   

• Cost transfer: Claim costs are moved from the incident employer and charged to another employer.  
• If you have recently bought a business, you inherit all of the claims associated with the business – claims costs included. The worker may have been employed by the business you bought.  
• Older claims from a worker who isn’t on your payroll anymore may have reopened. We encourage you to call the WCB to find out why.   
• There could be an error in the firm number and you received a claim cost from a different business. Contact the WCB to correct any errors. 

Contact information:

To report a claim, to inquire about an existing claim or for general claim questions, contact the WCB Head Office.