Changes to a business

Changing contact information for a business

When you first registered your employer account with the WCB, the person registering it was automatically listed as your authorized contact. Your authorized contact has access to your WCB information and can make changes to your account information.

We encourage you to review your designated WCB contacts before a significant business change occurs. Subject to certain exceptions permitted by law, only the current authorized contacts can make updates or be given access to account information for the business. Your information is treated as private and confidential, and the WCB is bound by confidentiality policies to safeguard your account information.

Some employers find it useful to have more than one authorized contact. An authorized contact is typically an owner of the business, a director of the corporation or a trusted employee. You can add one or more authorized contacts at any time by either contacting our office or providing the WCB with a signed authorization that includes the following:

• Employer’s legal name, address and contact information (phone, fax, email)
• Employer’s WCB account number
• The authorized contact’s name, address and contact information
• The types of information (claims, assessment or both) for which access is being given
• The effective date access is being given to the employer’s file information
• Your name, title, signature and contact information (if you’re requesting to add the contact)

If you’d like an external party to have access to your information, such as an advocate or consultant, you can provide access by following the same process you use to add additional authorized contacts. In addition, an external party’s access must be renewed by the employer every two years. If you do not renew the external party’s access, it will lapse automatically.

Please note that if there are multiple employer accounts, a separate authorization letter is required for each account.