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Classification sub-group 704-09 - Call centres

Industry sector 7 – Service

Rate risk category 15%

Included

Similar but classified elsewhere

Operation of a call centre. Makes outgoing calls or answers incoming calls for the purposes of:
- Sales calls
- Customer service support
Includes incidental conducting surveys.
Unlike pollsters and telephone survey companies, surveys conducted by call centres are usually related to sales or customer service.

Research companies that conduct surveys to aid in their analysis are found under 704-07 – Research and analysis.
Coverage for telephone answering services is optional and is found under 903-13 – Professional & business office.
Coverage for pollsters and information survey companies, who predominantly survey for the purpose of measuring opinions, is optional and is found under 903-13 – Professional & business office.